How Can We Help?

contact us for help

We’d love to hear from you. Whether you’ve got a project in mind, a quick question, or just want to have a chat, we’re all ears. Drop us a line and we’ll get back to you as soon as we can — no fuss, just a real conversation about what you need.

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Have Question?
Contact Us!

We’re here to help you out. Just send us a quick message and we’ll get back to you as soon as possible. Let’s make it easy to get the answers you need.

Email Us

info@msrose.com.au

Call Us

+61 431 669 175

we’re open

Monday: 9:00-18:00
Tuesday-Saturday: 9:00-17:00

faq

returns & exchanges

Got a question? We’ve got the answers you’re looking for.

Yes, absolutely. If you’re not completely happy with your purchase, you can return or exchange it within our return window. Just make sure the item is in its original condition and packaging, and we’ll sort it out for you.

Simply contact our support team or fill out the return form on our website. Once we receive your request, we’ll send you return instructions and help you through the process step by step.

We run special sales and promotions a few times a year — usually around major holidays or new product launches. You can subscribe to our newsletter to stay in the loop and never miss a deal.

We primarily sell online, but we’re expanding our list of authorised retailers. You can check the “Find a Retailer” section on our website or contact our team for details about your region.

If your exchange is for the same product or value, we’ll happily apply the same discount to your new item. For other cases, our support team will help you find the best option available.

You can explore our FAQ section or reach out directly through the contact form. Our support team is always happy to help with anything you can’t find on the site.

If you’re having trouble with your order, please get in touch with our customer service team. You can contact us via email or through the Contact Us page — we’ll get back to you as soon as possible.

Yes, we do offer international shipping to many countries. Shipping costs and delivery times vary depending on your location — full details are available at checkout.

It’s easy! Head to our Gift Card page, choose the amount, and add it to your cart. Once you’ve completed your order, you’ll receive the digital gift card via email.

If you purchased your item through one of our authorised retailers, please return it directly to that store. For online purchases, follow our return process outlined on the website.

The best way to stay up to date is by joining our newsletter or following us on social media. We announce all promotions, discounts, and new arrivals there first.

Yes, we ship to most countries worldwide. Shipping rates and delivery times will be calculated at checkout based on your location.

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Can’t Find Answer?

Feel free to contact us, we’ll solve your problem as soon as we can.